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help desk support for servers
best practice methodology triage and troubleshooting
best practice business process
best practice priority based escalation
event troubleshooting and remediation for OS and hardware
reporting: utilization, trouble tickets, and service requests
network administration (24x365)
incident management
alert verification of detected system faults
initial analysis and assessment
interim issue resolution
root cause analysis for all system level events
root cause resolution planning and change control
root cause resolution execution
issue tracking and trending
performance management
performance metric definition and tracking
recurring and regular metrics analysis
resource bottleneck identification
preemptive performance and capacity recommendations
monitored performance criteria for optimal performance of the application across the network and solution components
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LAN management
monitoring and management
routing/switching
load balancing
traffic control and inspection
iSCSI infrastructure deployment
network access control (NAC)
wireless access point (WAP)
wireless - 802.1x authentication
WAN management
point-to-point
frame/ATM
MPLS
IPSec
VPN
WAN optimization
application acceleration
network administration
network operating system installation, configuration, and patching
DNS maintenance, administration, and routine maintenance
fail over management
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network device management
configuration, maintenance, and upgrades
router and switch management
OS maintenance and software upgrades
backup configuration files and router images
sub netting, NAT, and load balancing administration
router performance management
firewall management
employing ACLs to implement security policies
monitoring TCP with direction filters
controlling application traffic
network storage device management
NAS administration
SAN management
connectivity and path maintenance
path characteristics, discovery packet capture, and traffic analysis
device mapping and packet flow monitoring
SNMP/ non-SNMP-based admin agents
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